Our legal notices

Site name; My Mont Saint-Michel

URL: www.mymontsaintmichel.com

Company name: MSM 1888

Share capital: €78,000,000.00

Intracommunity VAT: FR92489358366

RCS: Paris B 489358366

Registered office: 91 RUE DU FAUBOURG SAINT-HONORE, 75008 PARIS France

 

  1. Purpose of the site

The My Mont website is dedicated to promoting the establishment, providing information and collecting personal data for the purposes of booking and managing customer relations.

 

  1. Liability

Publication director: Frédéric Vincent

Editorial manager: Frédéric Vincent

Webmaster, design: Eliophot

Hosting : OVH

 

  1. Terms and conditions of use

Use of this site implies full acceptance of the general conditions of use. These conditions of use may be amended or supplemented at any time.

 

  1. Limited liability of the publisher

The site publisher provides users with information and tools that it considers reliable. However, it cannot be held responsible for errors, the unavailability of functions or the presence of viruses on the site.

The information on this site is provided for information purposes only and should not be used as a substitute for personal advice. Under no circumstances does the publisher guarantee the accuracy, completeness or topicality of this information.

In addition, the site may contain links to third-party sites. The publisher accepts no responsibility for the content of these sites and cannot be held liable for any direct or indirect damage resulting from their use.

 

  1. Collection of personal data

The My Mont website collects personal data online for the purposes of booking rooms and managing your stay.

In accordance with the French Data Protection Act, this site has been registered with the Commission Nationale Informatique et Libertés (CNIL). You have the right to access, modify, rectify and delete any personal data concerning you. To exercise this right, please contact us at the following address: reclamations@groupelamerepoulard.com

 

  1. Intellectual property

All information, content, logos, texts, images and other elements on the site are protected by French legislation and international conventions on intellectual property.

Any reproduction, distribution or modification, in whole or in part, without the prior authorisation of My Mont, is strictly prohibited, except for private or family use.

 

  1. Disputes and mediation

In the event of a dispute, please contact our customer service department to try to resolve the problem amicably.

If no amicable solution is found, the consumer may refer the matter to a mediator free of charge. The Tourism and Travel Ombudsman issues opinions in complete independence. He intervenes as a last resort in unresolved disputes between the customer and our establishments.

To contact the Mediation officer, follow the 3 steps below.

  • Step 1: You have previously expressed your dissatisfaction or lodged a complaint with our Customer Service department within two months of the end of your stay.
  • Step 2: If you are not satisfied with the response from our Customer Service department, or if you have not received a response two months after your complaint, you can refer the matter to the Tourism and Travel Ombudsman, whose contact details and procedures are available on the website mtv.travel
  • Step 3: Download the Tourism and Travel Ombudsman referral form, complete it and compile a full file before printing it and sending it to the following address: MTV Médiation Tourisme Voyage - BP 80 303 - 75 823 Paris Cedex 17.

You haven't lodged a prior claim?

Contact Customer Service:

  • By e-mail to the attention of the Customer Relations Department: reservations@groupelamerepoulard.com
  • Or by post:

MSM 1888

Customer Relations Department

BP 18 Grande rue

50170 Le Mont Saint-Michel